Frequently Asked Questions
Everything you need to know about our premium beauty supplies and equipment.
How long does shipping take for heavy equipment?
Most large items like salon chairs and shampoo stations ship via freight and typically arrive within 7 to 10 business days. Smaller beauty accessories are processed within 24 hours and shipped via standard ground.
What is your return policy for professional tools?
We offer a 30-day return policy on most unused items in their original packaging. Please note that for hygiene reasons, certain personal care tools and opened liquids cannot be returned.
Do your salon chairs come with a warranty?
Yes, all Keller International salon chairs include a standard 1-year warranty on the hydraulic pump and the chair top to ensure long-term reliability for your business.
Do you offer financing options for new salon owners?
We provide flexible financing and lease-to-own options through our third-party partners to help you furnish your professional space without a large upfront investment.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.
Do you ship beauty supplies internationally?
Currently, we primarily ship within the United States and Canada. For other international inquiries, please contact our support team for a custom shipping quote.